MSpace
Nigeria service marketplace

MSpace FAQ

Clear answers about finding artisans, booking services, payments, cancellations, disputes, reviews, and artisan profiles.

Need support?

For a specific booking or account issue, email support@mspace.app with the account email, screenshots, and a short description.

What is MSpace?

MSpace is a Nigerian service marketplace that helps clients find artisans and service businesses, compare profiles, communicate, book work, and review completed jobs.

How do I find an artisan?

Use the app search, category chips, location-based discovery, or job posting flow. Compare the provider's category, description, service area, ratings, reviews, and profile completeness before contacting them.

Can I contact an artisan before booking?

Yes. The app supports messaging so clients and providers can confirm scope, price expectations, time, materials, and location details before the booking moves forward.

How do payments work?

Where payment is used, the app can open a secure checkout and track payment status. Some flows support funds being held until work is complete and release is confirmed. Follow the payment instructions shown inside your booking.

How does MSpace make money?

MSpace may earn from marketplace features such as promoted visibility, premium tools, or transaction-related services where enabled. The exact options can vary by app release and user type.

What happens after a job is completed?

The booking can be marked complete, payment release may be available where escrow-style payment was used, and the client can leave a review.

What if there is a dispute?

Eligible bookings can open a dispute in the app. Users should provide messages, photos, payment details, and a clear explanation so the issue can be reviewed.

Can artisans join MSpace?

Yes. Artisans and service businesses can create profiles, add service categories, describe skills and coverage areas, receive requests, and manage bookings.

Can I cancel a booking?

Cancellation depends on the booking status and payment status. The app blocks normal cancellation after payment is secured in some flows, so users should resolve paid-job issues through the available completion, release, refund, or dispute tools.

Is MSpace available across Nigeria?

MSpace is built for Nigerian users, but provider availability depends on who has joined and completed useful profiles in each area. Do not assume every city has active providers for every category.

How do I contact support?

Email support@mspace.app for support, privacy requests, abuse reports, or account questions. Include screenshots and account details when reporting a booking or profile issue.